We try to do right by every customer who calls us for junk car removal. But if we mess up, we want to hear about it so we can fix it.
If you’re unhappy with how we handled your car pickup or payment, email us at {{email}}. Tell us what happened and we’ll get back to you.
We’ll look into what went wrong and respond without dragging it out. You’ll hear from a real person, not an automated system.
Most problems have a straightforward fix. If we can’t agree on a solution, we’ll explain why and talk through what else might work.
We write down complaints and how we handled them. That helps us spot patterns—like a driver showing up late too often—and correct the problem.
Customer complaints point out where we’re falling short. We use that information to train our team and tighten up our process so the same issue doesn’t keep happening.